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Fees & Policies

Rescheduling
& Cancellation Policy

At Healing Hurting Hearts Counselling, full payment is required before your session unless prior arrangements are made. At the point of booking a 50% non refundable deposit must be made. You can reschedule at no charge up to 48 hours in advance. A 50% fee applies for changes made between 48 and 24 hours, while cancellations or no-shows within 24 hours incur full charge. We are open to discussing extenuating circumstances on a case-by-case basis.

Concession Rates Policy

Healing Hurting Hearts does not have a set concession rate. Healing Hurting Hearts Counselling is a private business and does not receive any subsidies, funding or rebates from the Government or any other organisation. If you are a current or returning client and are experiencing finanical distress please contact Catherine Camilleri to discuss your needs. Any price adjustments offered are at the sole discretion of Healing Hurting Hearts Counselling and are decided on a case by case basis. 

Refund Policy

Please note there are NO refunds for services that have already been provided. Cancellations in accordance with my cancellation policy will be refunded (less credit card processing fee via Stripe)  and can take up to 7 working days to process. Credit card processing fees will NOT be refunded.

Funding

Healing Hurting Hearts Counselling is a private business and does not receive any subsidies, funding or rebates from the Government or any other organisation. The advantages of this is that you as the client receive consistency of care. You are not limited to a certain amount of sessions. I do not try to push you towards certain outcomes.

Disclaimer

By using my services, you agree that Catherine Camilleri/Healing Hurting Hearts Counselling is not to be held liable for any decisions you make based on any of my services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold Catherine Camilleri/Healing Hurting Hearts Counselling liable for any actions you take nor can you hold me liable for any loss or costs incurred by you as a result of any guidance, counselling, coaching, materials or techniques used or provided by Catherine Camilleri/Healing Hurting Hearts Counselling.

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